Returns

Changed your mind? No problem. We offer hassle-free returns within 30 days of purchase. As long as the item is unused and in its original packaging.

If you have any doubts about sizing, please call us directly for the best advice: +31 85 3696588

Starting a return takes seconds. Visit our Returns Portal, pack your item securely in its original packaging, and drop it off at a nearby location.

Processing & refunds

Returns are typically processed within 3–6 business days after arriving at our warehouse. Once approved, your refund will be issued to your original payment method within 5 business days. If your refund hasn't appeared after that, check your original payment date or reach out — we're happy to help.

Damaged or faulty items

If your item arrived damaged or develops a fault, please report it within the warranty period. Send an email to hello@headfirsthelmets.com with your order number, a description of the issue, and clear photos of the product. We'll get back to you as quickly as possible with a solution.

Exchanges

We recommend placing a new order and returning your original item for the fastest experience. Any discount applied to your original order will be honoured in case of an exchange.